For all Warranty replacements please send us a message via the contact us form.
We require all items to be shipped back to us for inspection.
Upon inspection of the faulty item/items we will attempt to offer a solution in form of a repair. In case item/s are beyond repair we will post replacement/s back to your address or offer a different suitable solution.
Item/s that have been subjected to physical damage will not covered under warranty.
Different manufacturers have different warranty policies. Some may offer longer warranty periods than others.
All our products come with a DOA Guarantee.
Purchasers should be aware that items such as rechargeable batteries, atomizers, cartomizers, etc.. are devices that may fail or degrade over a period of time and should be considered as consumables.
Please contact us if a refund is required. In your message please provide a detailed explanation for the refund request.